Promotional Offer Terms and Conditions

1.1All promotional offers are valid with full-price entry tickets (£18 per person) only.

1.2Offers cannot be combined with any other offer, promotion, discount, concession, free pass, disability allowance entry, carer entry, or any other reduced-price or complimentary admission.

1.3Only one promotional offer may be applied per visiting group, regardless of group size. A visiting group is defined as all individuals arriving and entering together.

1.4All offers are subject to availability and venue capacity.

1.5Explorazone reserves the right to withdraw, modify, or suspend any offer at any time without prior notice.

1.6Offers have no cash value and are not transferable unless explicitly stated.

1.7Proof of eligibility may be required at the door. Staff decisions on eligibility are final.

1.8Explorazone reserves the right to refuse entry or redemption where it reasonably believes an offer is being misused or abused.

1.9These terms are governed by the laws of England and Wales.

1.10Explorazone is operated by Coreaxis2 Ltd (Company No. 16929722), Unit 5-6 Francis Way, Bowthorpe Park, Norwich NR5 9JA.

1.11By redeeming any offer, the visitor agrees to these terms and conditions.

1.12For queries about offers, contact explorazone@stemex.uk or call 01603 512576.

2.1Buy two full-price tickets (£18 each) and receive a third ticket free of charge.

2.2Maximum 3 tickets per redemption (2 paid + 1 free).

2.3One redemption per visiting group, per visit.

2.4Redemption requires showing the WhatsApp, email or screenshot confirmation at the door. Staff will verify the name against the booking list.

2.5The free ticket has no cash value and cannot be used on a separate visit.

2.6This is a sign-up only promotion and not a universal offer. It is available exclusively to customers who follow Explorazone on Facebook or Instagram and have registered for this offer through the official Explorazone page on Meta (Facebook or Instagram). Walk-in customers who have not registered are not eligible. Explorazone reserves the right to decline redemption where sign-up cannot be verified.

2.7Registered customers may redeem the offer once per visit. There is no limit on the number of separate visits, provided the offer remains live at the time of each visit.

2.8This offer has no fixed end date and runs until withdrawn, modified or suspended in accordance with clause 1.5. Withdrawal takes effect immediately upon announcement on the Explorazone Facebook or Instagram page. Registration does not guarantee the offer will be available on any future date.

2.9The offer does not apply to group bookings, school bookings, birthday party bookings or any other party or event bookings, whether existing or new. It cannot be used to discount any booking made under a separate rate or package. It applies to standard individual admission only.

2.10The offer applies to future admissions only and cannot be applied retrospectively. Tickets purchased before registering are not eligible and cannot be exchanged, credited or discounted under this promotion. Existing bookings cannot be cancelled and rebooked in order to claim the offer.

2.11Where a customer requests a cash refund of previously purchased tickets in connection with this offer, an administration charge of £36 applies and will be deducted from the refund. No administration charge applies where a refund is due because of cancellation by Explorazone or under the Consumer Rights Act 2015. This does not affect your statutory rights.

2.12If any paid ticket forming part of a redemption is cancelled or refunded, the free ticket is void. Where the free ticket has already been used, its value (£18) will be deducted from any refund due.

2.13Subject to the general terms in section 1 above.

4.1Free entry for one teacher per visit when accompanying at least one child entering on a full-price £18 ticket.

4.2Valid school ID (staff badge, lanyard, or school-issued identification) must be presented at the door.

4.3Valid until 30 September 2026.

4.4One free teacher entry per visiting group, per visit.

4.5This offer is for personal/family visits only. It is not valid for school group bookings. For school trip pricing, contact explorazone@stemex.uk.

4.6The free entry applies to the teacher only. All other members of the visiting group must hold full-price tickets.

5.1One free ticket for any person whose birthday falls within the current calendar month.

5.2Proof of birth month is required at the door. Acceptable proof includes: photo ID, driving licence, passport, NHS medical card, or a child’s birth certificate. Staff discretion applies.

5.3Valid for the current calendar month only. The offer resets each month.

5.4One free birthday ticket per person, per birthday month.

5.5Not transferable. The named person must be present.

5.6All other members of the visiting group must hold full-price £18 tickets.

5.7One redemption per visiting group.

6.1The referrer receives a free family pass (4 tickets, value £72) when the referred school completes a paid group booking at Explorazone.

6.2One referral reward per school. If multiple people refer the same school, the reward goes to the first referrer on record.

6.3The reward is issued within 7 days of the school’s visit being completed and paid for.

6.4Valid referrals must result in a booked and completed school visit by 31 August 2026.

6.5No cash alternative.

6.6The free family pass is subject to all general terms above. All members of the visiting group beyond the 4 free tickets must hold full-price £18 tickets.

6.7The free family pass is valid for 6 months from the date of issue.

6.8Explorazone reserves the right to verify the referral. Fraudulent or self-referrals will not be honoured.

7.1By signing up for any offer, you consent to receiving WhatsApp, SMS, and email communications from Explorazone regarding your offer, visit reminders, and future promotions.

7.2You can opt out of marketing communications at any time by replying STOP to any message or emailing explorazone@stemex.uk.

7.3Your personal data is processed by Coreaxis2 Ltd in accordance with UK GDPR. See our privacy policy at explorazone.co.uk/privacy.

7.4We will not share your personal data with third parties for marketing purposes.

8.1These offers are intended for genuine visitors to Explorazone.

8.2Explorazone reserves the right to refuse redemption, cancel bookings, or withdraw offers where it reasonably suspects misuse, fraud, bulk exploitation, or any activity inconsistent with the spirit of the offer.

8.3Offers may not be resold, traded, or distributed for commercial purposes.

8.4Creating multiple accounts or sign-ups to claim the same offer more than once is not permitted.

8.5Explorazone’s decision on all matters relating to these offers is final.